Frequently Asked Questions

Most of the time, the reference number of your Gearbox is engraved directly on it, or written on a label.

But because it's often difficult to access them without dropping off the whole box, our teams will help you formally identify the precise part number you need thanks to your registration or vehicle registration document.

The easiest way is to fill out an online quote request on our website.

It's easy, it's free, and you'll be sure to get our best proposal by return e-mail!

Whether you have received our quotation by e-Mailor have identified the model you need in our online storesimply add the gearbox to your basket and follow the steps one by one until you have completed your purchase.

If you need a used gearbox, to recondition your own gearbox, or to purchase a model not available in our online store, all you have to do is request your order form by e-mail or telephone, which you can then fill in and sign online.

Once you have ordered, you will receive confirmation of your purchase by e-mail.

All that's left is to wish you a warm welcome to your gearbox!

Average delivery times are 3 to 7 working days from receipt of payment, when the box is in stock and ready to go at the time of purchase.

Occasionally, your gearbox may have to be made to order, in which case you should expect an extra 3 to 5 days on average.

As you know, like you, we're still dependent on the transport companies. That said, we're committed to ensuring that you receive your gearbox as quickly as possible - it's in all our interests!

That's why we keep a close eye on every expedition, because we know how urgent it is to get you back on the road!

As soon as your order has been received and paid for, we start preparing it immediately.

With the utmost care, the gearbox will be checked and put in shipping condition (drained and securely fixed on a pallet) so that the carrier can pick it up and send it to the address you have given us.

In the presence of the driver, you should take the time to check that your order is in order and in perfect condition, failing which you should of course notify us on the delivery note and contact us as soon as possible.

Don't forget to contact us again within 8 working days so that we can collect your old returnable gearbox!

Because buying a gearbox is an investment, and because mechanical engineering is never without risk, despite all the precautions taken in advance and the excellent daily maintenance we carry out on our vehicles, we can't be immune to the unexpected.

That's the only reason there are guarantees, isn't it?

At EDEN BOITESevery product is tested before it goes on sale, to prevent risks as far as possible. Every product comes with a 12-month parts warranty.

Please note that our after-sales services are given priority over new orders, so that you don't have to suffer if your vehicle is out of service for too long:

1 / Contact us with your order reference.

2 / We work with you or your mechanic to identify the cause of the breakdown.

3 / We will repair your part as quickly as possible or send you another one (if defective).

After-sales returns are handled in accordance with our contractual sales and warranty conditions.

We deliver throughout France and Europe in close collaboration with the leading European transport companies, so that you can receive your gearbox in the shortest possible time and under the best possible conditions.

Delivery options will be updated when you place your order.

In fact, the round-trip fare will be calculated in real time on your basket just before you proceed to payment, and just after you have entered the delivery address of your choice, whether in Metropolitan France, Corsica, Belgium, Luxembourg, etc.

As a reminder, the return of the old gearbox (deposit) is mandatory, and its housing must be intact. Also, delivery takes place in two stages:

1 / Our carrier delivers our box emptied and fixed on a pallet.

2 / You have 8 working days from receipt of the new box to give us the go-ahead for the carrier to collect the old returnable box, which must also be emptied and secured on our pallet.

Several payment methods are available to you at the time of purchase:

• You can pay 100% securely by credit card, in 1 instalment, 3 instalments, 4 instalments or 10 instalments (3 or 4 instalments up to 6,000 euros incl. VAT, 10 instalments up to 3,300 euros incl. VAT, verification of your identity may be required by the bank but only takes a few seconds).
• Use your PayPal account to complete your transaction
• Pay by bank transfer, from account to account, in which case our bank details (RIB) will be sent to you after your order has been validated.

In case of payment by bank transfer, the gearbox will be given to the carrier only upon receipt of the balance on our bank account, usually the delay is 48 hours.

We don't take checks.

EDEN BOITES ensures the complete security of your payments.

We use the SSL encryption protocol, the most widely used in the world (over 80% of e-commerce sites use SSL).

It is compatible with almost all browsers and guarantees the confidentiality of the information provided during payment, thanks to complex encryption.

The small padlock in the top left-hand corner of our website address certifies that your online transaction is completely secure.

As part of thestandard exchange program, each sale is made on theexchange of the old material, with the crankcase intact.

This deposit must be emptied and securely fastened to the pallet on which the box is delivered.

Please note that you have a contractual period of 8 working days from receipt of the new gearbox to give us the go-ahead for the carrier to return.

All you have to do is contact us, either by e-Mailor by phonewith your order or invoice number, so that we can arrange a pick-up.

First and foremost, rest assured that we will NEVER risk sending a box from our workshops until we are absolutely certain that the model is the one for you.

We have many means at our disposal to formally identify in advance the exact compatibility of our box with your vehicle.

Of course, if you should receive an incompatible model (perhaps your vehicle is second-hand and you were unaware that your box had been modified, etc.), we will immediately find a way to supply you with the correct model or refund your order.

Your invoice will be automatically sent to you in PDF format by e-mail when your order is validated.

If you have deleted this e-mail by mistake, you can find it again at any time in the "Orders" section of your account:

If you can't remember your password, click on "Forgotten password" and enter the e-mail address you used when you ordered:

My Account

Be sure to keep your invoice, as it serves as proof of warranty!

What are the conditions for paying in instalments on eden-boites.com via our partner Alma?

• Payment in instalments is eligible for baskets from €100 to €3300.
• Cards accepted are those issued in France such as Visa, Mastercard and American Express.
• Prepaid and virtual cards and systematic authorisation cards are not accepted.
• In the case of credit over €1,000, in accordance with the regulatory framework, Alma activates a verification of the payer's identity document .

I would like to pay in 10 instalments, how can I do this?

On the payment page, select "Pay in 10 instalments with Alma". You will then be redirected to a payment page where you will be asked to enter your bank details as for a standard payment and will be asked to fill in the necessary elements for credit.

In order to meet the compliance rules of this product, Alma relies on open banking to check the creditworthiness level, you will be asked to log in to your banking interface.

This information is not retained, and will only be used to process the payment.

You will get a summary of your upcoming deadlines and then you will receive a summary email with the schedule of your deadlines and a reminder email 3 days before each deadline.

Is paying in 10 instalments with Alma secure?

Alma systematically performs a 3D Secure verification to confirm that you are the owner of the card used. Alma works with Budget Insightalso approved by the ACPR, to access the customer's last 3 months of banking history in a matter of seconds.

I would like a refund but I paid in instalments with Alma, what should I do?

Alma is our payment partner but does not have access to our order management. If you wish to cancel your order or obtain a refund, please contact us via [email protected].

Do you have any further questions?

Please visit Alma's FAQ (https://support.getalma.eu/hc/fr) or contact them directly at [email protected].