EDEN Approved Garage Charter
Version 4, dated 25/10/2026. Charter signed electronically by each garage upon registration on the EDEN Referenced Garages programme.
1. Independence
The garage is an independent business. It operates under its sole responsibility, sets its own prices and terms freely, and never acts in the name of or on behalf of EDEN BOITES. No relationship of agency, franchise, subordination or exclusivity exists between the parties.
2. A free service
Listing on the programme is free of charge for both the garage and the customer. EDEN BOITES receives no commission on the garage's services and pays none either.
3. Responsibility for services
The garage is solely responsible for the diagnosis, removal, fitting, adjustments, fluids and any other service it carries out and invoices to its customers. It indemnifies EDEN BOITES against any customer claim arising from its services.
4. Good fitting practice
The garage undertakes to follow the fitting instructions supplied with the part (correct oil change and oil grade, clutch and flywheel inspection, recovery of all accessories from the old unit) and to keep photographs taken before and after fitting.
5. Loyalty towards referred customers
Any customer put in touch with the garage by EDEN BOITES is an EDEN BOITES customer. This applies regardless of the channel: the "Find your garage" map, an email, a phone call or an order follow-up.
The garage undertakes:
- not to offer, sell or fit a part from another supplier for the same repair;
- not to discourage the customer from purchasing their part from EDEN BOITES.
EDEN BOITES may contact the customer after fitting.
Any breach will result in immediate removal from the programme and forfeiture of the cashback balance.
6. Referrals
When an EDEN customer requests a garage for fitting, the nearest listed garage is offered the job on an exclusive basis for 24 hours (12 hours if delivery is imminent). By accepting, the garage receives the customer's name, town and phone number, and undertakes to call them within 24 working hours. If there is no response, the customer is offered to the next garage.
7. Image and communications
The garage may use the designation "Garage Référencé EDEN BOITES" and the badge provided, solely for the duration of its listing. It may not present itself as approved, certified or guaranteed by EDEN BOITES.
8. Customer reviews
The garage accepts that customers may post reviews and ratings of its services, which will be published on eden-boites.com. The garage has the right to reply. EDEN BOITES does not alter reviews.
9. Garage account and cashback
The garage account's email address is personal: it is this address that activates the cashback at the point of payment. The garage undertakes not to share it with third parties for orders that are not its own. Use of the cashback by a third party may result in the deduction being cancelled, and in the event of abuse, removal from the programme.
10. Removal from the programme
EDEN BOITES may remove a garage from the map at any time, without reason or compensation, in particular in the event of repeated complaints, an excessively low rating or a breach of this charter. The garage may also request to be removed at any time.
11. Data
A customer's contact details are only passed to the garage with that customer's consent, and solely for the purpose of the service requested. The garage shall not use them for any other purpose.
12. Duration
The charter applies for as long as the garage is listed on the programme. It is governed by French law.
